Where to buy & best prices

Where can I find prices for your products?

We recommend searching online or ask your regular tool supplier for the best prices on Tacwise products.

Can I buy from you direct?

Sorry, no. We are suppliers to the trade only.

Do you supply fixings?

We do not sell fixings directly. But you can quickly obtain the correct Tacwise consumables which are very important to ensure the optimum tool performance by visiting Where To Buy.

Where can I buy staples/nails for my Tacwise product?

Information on stockists can be found on our Where To Buy page, it is really important to buy the correct Tacwise consumables as this will strongly affect the performance of the tool

Where can I purchase nose protectors for my electric gun?

Please request these from your regular Tacwise supplier. Also available from Amazon (search for “Tacwise rubber nose”)

Where can I buy the brand new Tacwise Duo 35 and Duo 50 electric tools which I have been reading about?

These will be available from most leading outlets from March 2013, check out Where To Buy for more information.

I have purchased a product on eBay from a private seller, is it still covered by the warranty?

Our warranty is limited to the original retail purchaser therefore, the seller on eBay would have to be identifiable as a retail seller and have bought the product either direct from us or an authorised distributor.

If you have purchased the product from a private seller, the manufacturer’s warranty would not be valid.

Service and repair air tools

Can I buy spare parts for my air tool?

We can supply parts for our air tools. Please click on the Parts Diagram link to find parts diagrams. 

Do you service tools?

We will likely be able to repair the larger tools up to 3-5 years of age such as the Inclined finish nailer, coiled nailers, strip nailers and tools which use the following fastenings; 14 series corrugated fastenings, 17 series.

How can I order a part for my air tool?

Please click on to the Support section of our website, select the part you need from the relevant exploded chart and email your requirement to sales@tacwise.com

Can you send me a parts diagram?

All parts which we offer can be found on the Parts Diagrams section of our website

How do I return my tool?

Having first contacted us via email (sales@tacwise.com) for your Returns Form please pack the tool up safely and return to us with your contact details; email, phone number, mobile

What is the turnaround for returned tools?

Depending upon the age of the tool a typical repair is turned around within 7-10 working days. A swap out tool may be a faster solution.

I sent in a tool for repair but have not received it back?

The fastest way to correspond with us should you have an issue is via email, sales@tacwise.com

I have taken my tool apart and now require an assembly diagram

For pneumatic tools please see the exploded diagrams under our Support section. For other tools, sorry but we do not provide assembly diagrams. We do offer a swap-out under some circumstances so please email us with the serial and model number of your tool at sales@tacwise.com

How do I remove a jammed nail/staple from my air tool?

Disconnect the tool from the compressor. Open the magazine and gently dislodge the stuck nail or staple with some pliers. Most of the new Tacwise models have a neat nail gate to flip open and easily remove any jam.

What is the warranty period of your air tools?

12 months return to base warranty.

My nailer is not working and is just out of warranty, what can I do?

If you are able to repair the tool yourself the parts are easily identified from the exploded diagrams. Alternatively you can email us at sales@tacwise.com for a Returns Form, carefully package and return the tool to us together with your instructions.

I have a Tacwise tool that is faulty and within warranty, what do I need to do?

If your tool is faulty and within warranty, email us with your proof of purchase (please note: Certificate of Guarantee does not constitute proof of purchase) and we will send you a Returns Form. Send the form, your proof of purchase and the tool to us in Sevenoaks – please ensure to supply your name, email address, postcode and a contact number. As your tool is within warranty we will replace it with a newly refurbished same model or higher spec equivalent at no extra cost.

I have a Tacwise tool that is faulty and not within warranty, what do I need to do?

If your tool fails outside of its warranty period you may like to check the parts diagram in our parts diagrams section and order the parts from us via email. For larger and higher-specification tools we can provide a repair service but this may not be the most cost-effective option and our Service Exchange option on a newly refurbished tool of same or higher specification may be best for you. Email sales@tacwise.com with the model type and serial number of your tool and we will email you our current price list for Service Exchange units and instructions on how to proceed.

Service, Repair and Performance Electric Tools

What is the warranty period of your electric tools?

12 months return to base.

My electric nailer / stapler is tripping the circuit breaker in my home / workshop when I fire it.

The larger (50mm) electric nailers & staples (including models Duo 50, Nailer 18G/50 & Finish Nailer 16G/45) all draw a considerable current (amperage) at the point of firing.

This will not be a problem for most people as a typical domestic ring main will have a 30 amp fuse and a commercial ring main will likely be higher. If the tool does trip your ring main try removing one or more other electrical products which are also plugged in and this may solve the problem. Alternatively the fuse / circuit breaker may only be for example 20amp and will need to be upgraded. 

How do I remove a jammed nail/staple from my electric tool?

Turn off the power at the mains and unplug. Open the magazine and remove the nails. Hopefully you can gently remove the jammed nail or staple with a pair of pliers. All new Tacwise tools have a neat nail gate which flips open to remove jams.

The nail/staple does not go fully into the wood, is this a fault?

When using electric tackers to get the best performance it is recommended to use your second hand to steady and add a little downward pressure to the tool. These are precision tools and are coil-powered which creates a little upward force compared to gas or air powered tools which do not.

I have a Tacwise electric tool that is faulty and within warranty, what do I need to do?

If your tool is faulty and within warranty, contact us via email (sales@tacwise.com) with your proof of purchase (please note: Certificate of Guarantee does not constitute proof of purchase) and we will send you a Returns Form. Send the form, your proof of purchase and the tool to us in Sevenoaks – please ensure to supply your name, email address, postcode and a contact number. As your tool is within warranty we will replace it with a newly refurbished same model or higher spec equivalent at no extra cost.

I have a Tacwise tool that is faulty and not within warranty, what do I need to do?

If your tool fails outside of its warranty period we do not offer a repair service. However we can offer a Service Exchange on a newly refurbished tool of same or higher specification. Email Tacwise (email to:sales@tacwise.com) with the model type and serial number of your tool and we will email you our current price list for Service Exchange units and instructions on how to proceed.

Can I buy spare parts for my electric tool?

Sorry, no. We do not supply parts for electric tools as we regard this as a safety issue.

Do you collect products for repair?

Sorry, no.

Do you repair electric tools and where can I take my tool for repair?

We do not offer a repair service on the entry and semi-pro tools as the replacement prices are very low. We do offer a swap-out / service exchange option. Email sales@tacwise.com with the model type and serial number of your tool and we will email you our current price list for Service Exchange units and instructions on how to proceed.

Specification & Application Questions

What is the air consumption of your pneumatic tools?

The smaller tools run at 60-100PSI and the larger tools 70-120PSI

Where can I download a safety data sheet for your glue products?

You can find this information on our website under the Support heading

What is the gauge of your staples / nails?

We do not give out detailed specifications but there is a very useful Staple and Nail Guide on this website which can help you easily understand which Tacwise staples are compatible with the Tacwise or other brands of tools which you have.

What is the grade of your stainless steel fixings?

Most Tacwise Stainless Steel consumables are grade 304. Designed to protect against corrosion during constant exposure to the elements for up to 50 years

I have a Tacwise hand tacker that is faulty and within warranty, what do I need to do?

For hand tackers that fail during their warranty period, email us with your proof of purchase (please note: Certificate of Guarantee does not constitute proof of purchase) and we will send you a Returns Form. Return the form and the tool to us – ensuring to provide your name, email, postcode and a contact number – and we will replace your tacker with a new or newly refurbished tool of same or higher specification.